• 1-844-886-6559
  • info@deeskus.com

FAQs

Frequently Asked Questions (FAQs)


Q: How can I contact you with a question about my order? 
A: You can contact us using our toll-free number 844-886-6559, or by sending an email to info@deeskus.com 


Q: How long will it take to receive my order? 
A: Orders are typically processed within 0-1 business day except in out of stock situations. When shipping within the contiguous U.S., your order will arrive within 2-3 business days based on your location. In many areas Saturday and Sunday delivery may be unavailable. If weekend delivery is available to your destination, you might receive your order earlier.


Q: Where’s my stuff? 
A: After an order has shipped, you will receive a shipping notification with tracking information on your package details. If an order includes multiple items, each may have separate delivery dates and tracking information. International orders may be subject to customs clearance procedures that can cause delays in delivery.


Q: My package shows up as delivered, but I can’t find it. What do I do? 
A: If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery:

·         Verify the shipping address

·         Look for a notice of attempted delivery

·         Look around the delivery location for your package

·         See if someone else accepted the delivery

·         Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

·         Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is 36 hours past the expected delivery date, please Contact Us at 844-886-6559

 


Q: My product was damaged when I received it. What do I do? 
A: First, please contact us immediately. We are dedicated to 100 percent customer satisfaction, and we want you to be pleased with your order. Either call at 844-866-6559 or send an email to info@deeskus.com. When we receive your call, we will help arrange for a replacement or refund. We might require pictures of the damaged item(s).

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