FAQs
Frequently AskedQuestions (FAQs)
Q: How can I contact you with a question about my order?
A: You can contact us using our toll-free number 844-886-6559, or by sending anemail to info@deeskus.com
Q: How long will it take to receive my order?
A: Orders are typically processed within 0-1 business day except in out ofstock situations. When shipping within the contiguous U.S., your order willarrive within 2-3 business days based on your location. In many areas Saturdayand Sunday delivery may be unavailable. If weekend delivery is available toyour destination, you might receive your order earlier.
Q: Where’s my stuff?
A: After an order has shipped, you will receive a shipping notification withtracking information on your package details. If an order includes multipleitems, each may have separate delivery dates and tracking information. Internationalorders may be subject to customs clearance procedures that can cause delays indelivery.
Q: Mypackage shows up as delivered, but I can’t find it. What do I do?
A: If your tracking information shows that your package was delivered, but youcan't find it:
Within 36 hours of expecteddelivery:
· Verify the shipping address
· Look for a notice of attempted delivery
· Look around the delivery location for yourpackage
· See if someone else accepted the delivery
· Some packages travel through multiple carriers;check your mailbox or wherever else you receive mail.
· Wait 36 hours - in rare cases packages may saydelivered up to 36 hours prior to arrival
If your order is 36 hourspast the expected delivery date, please Contact Us at 844-886-6559
Q: My product was damaged when I received it. What do I do?
A: First, please contact us immediately. We are dedicated to 100 percentcustomer satisfaction, and we want you to be pleased with your order. Eithercall at 844-866-6559 or send an email to info@deeskus.com. When we receive yourcall, we will help arrange for a replacement or refund. We might requirepictures of the damaged item(s).
